Order Information
Do I have to pay the freight?
A：No, we offer free global shipping to our guests! and no minimum purchase is necessary.
How long is shipping time?
A: Processing time: 2-3 Working DaysExpected to arrive in 6-12 days. If you need to arrive quickly, you will need to choose an alternative shipping option when purchasing.
How do I track the package？
Once your order has been handed over to the carrier for delivery, you will receive a Shipment Confirmation email. You can track your order on this page：Tracking Order
How can I return my items?
If you're dissatisfied with an item you have received, you may contact service@lovecarstore.com
For details on items eligible for return, how to process a return, and refund information, see RETURN POLICY.
Would I be charged a cross border transaction fee?
A:If you pay by Paypal, you do not need to pay the procedure fee. In the case of credit card payment, the cross-border transaction fee is charged by the issuing bank. You can refer to your card's terms and conditions or contact the issuing bank for more information. If you have been charged an additional fee, you can contact us at service@lovecarstore.com
About Products
Can wipe the car with alcohol?
A: Do not frequently with alcohol decontamination, and when using alcohol can be sprayed on the flannelette wipe, the amount should be less, avoid alcohol direct contact with the surface of the car model.
Some scratches on the car's finish that can be covered up by waxing?
A: Just a small scratch, after waxing can play a certain role in the cover. Generally, the waxing cycle should not be less than 2-3 months. About how to maintain and other issues, can see our blog content to learn.
Many people say that model cars can't be put in a box. Why is that?
A: The box is a place that is too closed without light and weak ventilation environment, so it is easy to cause moisture accumulation, which intrudes into the paint and metal car surface, leading to paint blistering or even cracking off damaging the life of the car model.
How to maintain the car model?
Read our article to learn more.（How to maintain the model）